I found this on the internet today, and it's an ingenious idea, spread the word, maybe we actually can make it come true?
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This is a short post, but I think it's important. Let's make it a movement. Digg it, leave a comment, Reddit it. Start using it.
We need a word that says "I know tech" when you're on the phone with tech support, you'd just say "Fizzbin" and they'd know.
I hate that 5 minute to 5 hour long "ramp up" when I'm on the phone with any kind of technical support as they realize that we both know what we're doing. Or at least, one of us does.
"So, click the start menu...type C M D and press enter. Tell what you see?"
I propose that "Fizzbin" skips that first hour. I don't like feeling like it's an ego thing. I don't want to have to say, "Hey, I kind of know this stuff, can we kick it up a notch?" I don't like explaining that YES, I've checked the cable, and YES, I have tried resetting the modem.
I'd like my tech support experience to go like this:
"Hi, Internet Tech Support...what's your issue?"
"Fizzbin."
"You have an IP?"
"No. Your DHCP isn't passing out IPs. Am I banned?"
"Looks like your MAC is xxxx, you've been running a torrent?"
"Yes, I'll stop."
"Cool. You're un-banned. Fizzbin."
"Sweet. Catch you later."
Fizzbin. It's like pressing "0" at the automated teller prompt, but for geeks.
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This idea is brilliant, spread the word people.
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4 comments:
Haha, this is great!
This will never work :p because there are different level of geekness as well.
It would have been great if you could at once identify yourself with your skill level, but this is nearly impossible.
Do you know how many cocky kids there are who thinks they are IT-experts just because they managed to get an .exe-file running? </RANT>
Good point.
I would never call tech support unless I had a serious problem though (probably wouldn't do it then either).
Different words for different skill levels would be even better, but of course there are retards out there who thinks they are pro, or just don't want to sound stupid. Well, guess what, you called for help - you ARE stupid!
well, if n00bs say "fizzbin" then they can tell them self how stupid they are, and walk the walk of shame to their room.
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